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Water Damage Restoration


Water damage to a property can be difficult to manage for a property owner. However, NERS has the experience necessary to assess and accommodate any and all problems related to water damage. NERS has a 24 Hour Emergency Response Team, we work with the finest cleaning companies in the industry, and our highly trained management staff can inform the customer of not only any problems they might be having, but also the solution. Whatever the water problem, NERS has the answer. “Quality work, on time, within budget!”

At NERS, we understand that contracting is a service industry. Service means working with people and paying attention to customer relations. NERS has a “3 Point Process” in handling all projects.


  1. Customer Relations

    • a rapport is built between the customer and the NERS team
    • NERS listens to the needs of the customer
    • the NERS team, through conversations with the customer, recognizes and establishes the goals of the project

  2. Project Management

    • a project manager is assigned to each project
    • the project manager writes a scope and estimate of the work to be done using the industry approved computer program Xactimate
    • the project manager negotiates and agrees upon contract terms with the customer (including job costs and completion schedule)
    • job progress and updates are tracked through internet postings, emails, and phone communications
    • the project manager assigns the project to the NERS production team

  3. Production Management

    • a production manager is assigned to each project
    • the production manager oversees NERS trades’ people and qualified subcontractors
    • the NERS project coordinator maintains daily scheduling of project progress, including NERS trades’ people and subcontractors
    • project diligence is maintained throughout the duration of the project, always adhering to the NERS mission of “quality work, on time, within budget!”


NEW ENGLAND RECONSTRUCTION SERVICES LLC
299-B WELTON STREET HAMDEN, CT 06517 PHONE (203)-776-0721 FAX (203)-776-0732
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